Matty Member
| Hola Vic. te cambia a UPS Cuando vas a comprar por ejempolo 9 figuras de Winston Zeddemore, si compras 1 te deja predeterminado International post. pero tiene que poner en tu canasta 9 monos para que te cambie a UPS. volvi hacer la prueba con 9 figuras y cuando llegas a la tarjeta de credito ya te cambio a Ups con opcion a International. Saludos cordiales |
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Mattel Moderator
| quote: hi MC JODIE i have a question. if darklight wants a refund of his figures, all of them are in new condition because he couldn´t pay the excesive taxes of ups mexico what he must do ? write a mail to costum support? thanks again for your atention
I will look into it and get back to you! Thanks! MC Jodie |
| | | Posts: 275 | Location: El Segundo | Registered: October 20, 2009 | 
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Matty Member
| quote: Originally posted by darklight:
Hola Vic. te cambia a UPS Cuando vas a comprar por ejempolo 9 figuras de Winston Zeddemore, si compras 1 te deja predeterminado International post. pero tiene que poner en tu canasta 9 monos para que te cambie a UPS. volvi hacer la prueba con 9 figuras y cuando llegas a la tarjeta de credito ya te cambio a Ups con opcion a International. Saludos cordiales
hola darklight mira lo hice ya con nueve figuras de winston y no , no me hizo ningún cambio pero si puedes cambiar a international post , entonces para tu otro pedido solo hay que no lo olvides y tengas cuidado de cambiarlo, yo por mi parte tendré mucho cuidado en mi siguiente pedido de revisar el metodo de envio antes de proceder con la orden. ya solo falta ver que responde MC JODIE saludos amigo |
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Matty Member
| si Vic hay que tener cuidado porque por la prisa de que no se acaben uno se confia y pus bueno en mi caso se cambio a Ups y me ha generado una serie de complicaciones que no te imaginas. Consegui los numeros de guia de retorno a usa de mis paquetes afortunadamente alguien en ups se apiado de mi y me los dio, voy a mandarlos a mattel para que los tengan y haya mas control en el regreso. Saludos Vic y gracias por tu apoyo |
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Matty Member
| quote: Originally posted by darklight:
si Vic hay que tener cuidado porque por la prisa de que no se acaben uno se confia y pus bueno en mi caso se cambio a Ups y me ha generado una serie de complicaciones que no te imaginas. Consegui los numeros de guia de retorno a usa de mis paquetes afortunadamente alguien en ups se apiado de mi y me los dio, voy a mandarlos a mattel para que los tengan y haya mas control en el regreso. Saludos Vic y gracias por tu apoyo
que bueno que los conseguiste, parece ser que todo se resolvera ave de que nos informa mc jodie despues me dio gusto ayudarte y hay que tener cuidado con lo de la forma de envío |
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Matty Member
| hi Mc Judie
please help me. i send a email to digital river, and i think, they dont understand my problem. mi order is 9805202915. my figures was send by ups to mexico. ups mexico wants to pay high taxes. jessica of digital river tol me. refuse your order and the packages will back to mattel. ups mexico got me a refuse numbers w4359666558 w4359666629 w4359666601 but now ups mexico toldme that fullment of digital river dont want to back the figures to usa. and my figure will be destroy in mexico i dont know what happen.
i think matty needs to check my problem with ups usa.
i send a new mail to digital to refund my money and tolme my refund is processing and processing and processing but i have many mails tolme the same and never refund, i want my oficial mail with matty logotipe for example saying your cost is $277 -$32 shippig ups you will reund $245 .
i hope you can helpme
regrads Jodie |
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Matty Member
| muchas gracias jodie your spanish is very nice, mi english is very bad. |
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Matty Member
| Hi. MC Jodie
Today received my official email of matty "Amount refunded for order" im very happy. i hope mi cedit card change soon.
Thank you so much Jodie, you are an angel, thanks to DR too. |
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Matty Member
| quote: Originally posted by darklight:
hi Mc Judie
please help me. i send a email to digital river, and i think, they dont understand my problem. mi order is 9805202915. my figures was send by ups to mexico. ups mexico wants to pay high taxes. jessica of digital river tol me. refuse your order and the packages will back to mattel. ups mexico got me a refuse numbers w4359666558 w4359666629 w4359666601 but now ups mexico toldme that fullment of digital river dont want to back the figures to usa. and my figure will be destroy in mexico i dont know what happen.
i think matty needs to check my problem with ups usa.
i send a new mail to digital to refund my money and tolme my refund is processing and processing and processing but i have many mails tolme the same and never refund, i want my oficial mail with matty logotipe for example saying your cost is $277 -$32 shippig ups you will reund $245 .
i hope you can helpme
regrads Jodie
me da gusto que ya se haya resuelto tu problema saludos darklight!!!! |
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Matty Member
| Gracias Vic. tambien me fue de gran ayuda tu apoyo. saludos |
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