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8/16 Unending Refreshes (Even on Destination Screen)
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Matty Member
Picture of Overlord of Evil
Posted
Just wanted to pass along that I still ran into the previously mentioned refresh error on 8/16. The automatic refresh continued even after I arrived to my destination (resulting in a five second time limit to complete information on any page). I am utilizing Internet Explorer 7.0.5730.13CO and only have one window open. Aside from the difficulty in completing a screen in five seconds, I think this could also be a contributer to the WSOD waiting time problems that others have been mentioning. (Instead of moving people along and off the site, people are getting their destination screen refreshed and may end up trying to get to the same screen multiple times due to not completing it within five seconds so the traffic in the waiting area is heavier with users stuck in the refresh loop for longer periods and missing out on the sale.)

I know the moderators have been working to pass along these issues up the chain; has any feedback been sent back to any moderators? (DR is working on this one, DR can't duplicate the error, etc.)?

It looks like this error is tied to the June update to the website (adding the counter on the WSOD is the main update from the time period that I can think of that is seen by the users)

Thanks for listening and helping to pass info along Smiler
 
Posts: 13 | Location: Despondos | Registered: February 16, 2010Reply With QuoteReport This Post
Mattel Moderator
Picture of MC Jodie
Posted Hide Post
Hi Overlord of Evil!

Thank you for your post.

We are aware of the site refresh issue, and we are currently looking into fixes for it. In the meantime, we thank you so much for bringing this to our attention, and for your continued patience. Wehope to have a resolution for you soon!

Thanks again, and have a great day!
MC Jodie
 
Posts: 275 | Location: El Segundo | Registered: October 20, 2009Reply With QuoteReport This Post
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