I have no doubt that the "to be reproduced" BCs and TJs are already made and wait to be offered a second time. Mattel just teases their customers...

Seriously , that's why i'm fighting since yesterday , ALL IN is the solution for the subscribers who can !!

BUT separate subscriptions for monthly figures , bonus , oversized N overpriced figures IS THE SOLUTION FOR MOST OF PEOPLE !
Or pre-order , i don't know but ALL OR NOTHING , i have to say NO !

so to reiterate... you KNEW this would happen and people would be mad and rather to try and make things smoother on the front end (you know, so the customers, or potential customers as many of us ended up being, don't even SEE a problem) you let this insanity happen.

why would you do that to yourselves, the company running your website and most importantly, the people giving you money?

all I can say is, it seems like there are more "unsubmitted orders" than submitted ones... take stock of that.. when the new runs are finished, go back and fulfill those orders FIRST.. and then open the rest up for sale.

and apologize for crying out loud. we didn't help the brand or skus or anything. we just wanted some cool toys.

quote:

Originally posted by Bossk:
Are you insane??? Have you been reading the forums? People are ****ed and this is your friggin response?

And what about the coupons that you sent us? If appears that most people that tried to use the coupons are the ones without a Battle Cat!!!!

Bro, did you really expect anything more?

We will get no real answers. They have their sellout, Matty is happy.

He didn't address any problems but basically reminded everyone they need to get a subscription.

That's the spirit Mattel...

quote:

Originally posted by Big Country:

quote:

Originally posted by Bossk:
Are you insane??? Have you been reading the forums? People are ****ed and this is your friggin response?

And what about the coupons that you sent us? If appears that most people that tried to use the coupons are the ones without a Battle Cat!!!!

Bro, did you really expect anything more?

We will get no real answers. They have their sellout, Matty is happy.

No I just needed to vent

ToyGuru,

Just out of curiosity, do you have an ETA for any of us who used the Customer Service link to e-mail any questions about our unfinished orders this morning?

Thanks!

look at the success that has sold the line in single figures so few minutes to think beyond doing another television series or movie soon
listen us !!!!!!!!!!! hey !! matty

this is your answer. Sorry we screwed you but we're going to make you subscribe and then we promise we won't screw you anymore. Have you heard any of what people have had to say? do you even acknowledge there were problems? You are a joke.

As a marketing manager, here is what I would have done:

1. First off, make a public apology on the facebook fan site. This is and the he-man.org forums are where the real fans are, and with all the negativity from this morning's fiasco, someone needs to respond with an explanation of a) what went wrong, and b) how Matty intends to correct what happened.

2. Explain how the Eternia members will be compensated for not being able to use their coupon. The BC coupon was supposed to be the "bonus" item this month, and since so many of us got screwed out of being able to use the coupon, there needs to be some sort of restitution for the Eternia subscribers.

3. There has been a lot of talk about pre-orders or changing the subscriptions to getting all the figures released. In my opinion, there is a very easy fix. Any items that are placed in a cart should be removed from inventory. This would solve this morning's debacle. If a order is then cancelled, unsubmitted or left unchanged after 10 minutes, then those items are thrown back into the general inventory. This is how Ticketmaster/LiveNation does it, and it works. In addition, I would also limit items to 5 maximum. We are fans and collectors and we should not be passed over in favor of scalpers.

4. Finally, fire Digital River. This company has been nothing short of a nightmare for Matty. Their customer service is outsourced, the servers keep crashing, subscriptions are cancelled without warning. There are plenty of hungy companies out there who would make this site their #1 priority. Digital River probably views this as merely a toy site.

I've been at my job for nearly 14 years, and anything short of what I've outlined above is just terrible customer relations.

Your thoughts?

This has been such a sad day. I've never known so many people to get so screwed over by Matty before today. I'm not normally a big fan of complaining in threads and being brutally honest, but Mattel deserves this feedback today and I hope it keeps coming so they realize how much they've messed up. Absolutely pathetic.

quote:

The good news is both Trap Jaw and Battle Cat are offically going back into production. So if you missed out, never fear, they will be back sooner rather then later.

The 2011 sub will go on sale in July/Aug and it looks like we are leaning towards including all the skus, both monthly figs, quarterly figs and large scale figs in the 2011 subscription, so that should help everyone out!

Thank you!!!

I really hope when these guys go back on sale that ill be able to get that time.

Very, very poor form Mattel. Today was a complete debacle and your public face is on here acting like everything is sunshine and roses. Nobody likes eating a big pile of horsecrap and being told that it's really apple pie.

Looking forward to the Trap Jaw and Battle Cat re-issues.