This is the place to post your questions about ordering through Digital River. Before you post, please check the FAQs to see if the answer to your question is there.
PLEASE DON’T POST ISSUES WITH INDIVIDUAL ORDERS. For order help, please call 1-877-GO-MATTY or email MattyCollector.cs@digitalriver.com
Topic Topic Starter Replies Views Last Post 2014 Subscriptions 6/17 – 8/19 Matty 0 224 May 23, 2013 12:14 PM Fighting Foe Men Shipping Price MrResolution 0 732 May 16, 2013 01:31 PM 6/17 Sale Matty 0 676 May 09, 2013 03:10 PM 2013 SDCC Preview Matty 9 3476 May 15, 2013 11:34 AM by Matty How to Win a Designer-signed Figure Matty 0 706 March 21, 2013 01:18 PM A Reminder About Early Access Matty 0 1597 February 13, 2013 03:35 PM Please Read Before You Post! MC_EvilSkeletor 4 357 February 02, 2013 11:53 AM by Stratos*Major 3 days and still no help on $270 overcharge Thrillhouse 2 74 May 16, 2013 06:11 PM by MrResolution Subscription **** Anubis8 1 123 May 16, 2013 01:05 PM by MC_EvilSkeletor $4 Discount not applied to my subscription order. He-Mullet_is_vintage_MOTU 0 31 May 15, 2013 06:10 PM $4 Shipping Discount? stylesclash24 0 11 May 15, 2013 04:35 PM Outrageous shipping to Canada Drewsky 1 43 May 11, 2013 12:05 PM by ChronoGrimlock Shipping Zagor 0 19 May 09, 2013 01:52 PM Early Access Question Jim 2 274 May 07, 2013 02:09 PM by Jim Order "in Process" since 4/15 He-Mullet_is_vintage_MOTU 1 45 April 25, 2013 04:33 PM by MrResolution This is the reason why Matty loose customers every day maxy2099 3 314 April 25, 2013 12:16 PM by StartledNinja International Shipping charges ChronoGrimlock 19 578 April 19, 2013 01:09 PM by CommonSense Customer Service NEVER answered MoViEfReAk 1 176 April 19, 2013 01:32 AM by CommonSense Replacement figure request denied FrancineStantz 3 203 April 19, 2013 01:27 AM by CommonSense Sub Credit Card Issue MC Culla 1 40 April 17, 2013 11:44 AM by MrResolution DR refusing to pay refund part two Barrel05 1 261 April 15, 2013 10:23 AM by MrResolution DR refusing to pay refund Barrel05 1 43 April 15, 2013 10:23 AM by MrResolution Snake Face Shipping rnstrait 0 169 April 12, 2013 05:30 PM Missing from Early Access RocketPunch 1 48 April 11, 2013 01:48 PM by MrResolution Castle Grayskull shipping charge ChronoGrimlock 3 47 April 10, 2013 09:30 AM by ChronoGrimlock Why? Gregory 2 105 April 02, 2013 11:25 AM by MrResolution etheria map question SHOCKER 1 79 March 27, 2013 11:48 AM by MrResolution Refund for shipping ??? still nothing AGE 1 65 March 27, 2013 09:19 AM by MrResolution DHL and International Shipping Drewsky 0 37 March 26, 2013 03:59 PM Missing Mini-Comic The Gr8 Beyondo 1 183 March 26, 2013 08:34 AM by MrResolution Mekaneck returns/exchanges SuprmnSuprFn 2 96 March 22, 2013 09:25 AM by MrResolution Why does DR ship my item THROUGH my state? MirrorBlue 0 137 March 21, 2013 02:28 PM Grayskull shipping toyman2581 5 136 March 21, 2013 05:58 AM by erik352 No Sub Renewal or Shipping Notification Sent hwdeibel 1 46 March 15, 2013 11:51 AM by MrResolution email trying to charge for Jitsu and Ram Man again Barrel05 2 60 March 11, 2013 09:17 AM by MrResolution No Filmation Confirmation Vector Zeta 1 41 March 11, 2013 09:17 AM by MrResolution Filmation sub problem eddie3429 3 78 March 02, 2013 01:14 AM by eddie3429 Need some assistance escalating a Digital River issue Jefe Bergenstein 5 106 March 01, 2013 04:22 PM by MrResolution No subscription confirmation Mimi krakra 1 31 February 28, 2013 08:25 AM by MrResolution Shipping failure Laurie 1 79 February 26, 2013 01:18 PM by MrResolution club eternia membership Tuxedo Mask 1 42 February 26, 2013 12:30 PM by MrResolution No subscription confirmation MightyCollector 1 73 February 26, 2013 12:27 PM by MrResolution Changing Shipping Method One Month - Sub Holder Vikor 2 105 February 15, 2013 12:21 PM by MrResolution Adding more Filmation subs to my order...? DJ Force 2 59 February 14, 2013 09:56 AM by MrResolution No Confirmation on Filmation Sub? the Savage Collector 2 59 February 14, 2013 09:55 AM by MrResolution Issue with subscriptions. Headman 1 54 February 14, 2013 09:55 AM by MrResolution Queen Marlena figure with two left forearms. Tribal Spaceman 1 44 February 12, 2013 10:14 AM by MrResolution My subscription page not showing edit option Barrel05 1 34 February 12, 2013 10:13 AM by MrResolution Credit card change Comedian 1 48 February 11, 2013 02:08 PM by MrResolution I Just want to change my billing & shipping address Stratos*Major 1 44 February 11, 2013 02:05 PM by MrResolution
